Refund policy

Return & Refund Policy

At desiKONCEPT, we prioritise quality and customer satisfaction. Due to the nature of our food products, we follow a strict no-return policy except in specific cases.

Returns
We do not accept returns on food products once they have been delivered, to ensure hygiene and safety standards.

Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, kindly share:

  • Order ID

  • Clear images of the product and packaging

  • A brief description of the issue

Refunds / Replacements
Once your request is reviewed and approved, we will offer either:

  • A replacement product, or

  • A full/partial refund, depending on the situation

Refunds (if applicable) will be processed to your original payment method within 5–7 business days.

Cancellations
Orders can be cancelled only before they are dispatched. Once shipped, orders cannot be cancelled.

Non-Eligible Cases
We do not offer refunds or replacements for:

  • Change of mind after purchase

  • Minor packaging damage that does not affect the product quality

  • Incorrect address provided by the customer

Contact Us
For any return or refund queries, please contact us at:
hello@desikoncept.com

Thank you for choosing desiKONCEPT.